Virgin Trains Reduced Train Travel

25% discount on Virgin Trains’ Advance Fares

Visitors attending an event at the NEC are entitled to 25% off Virgin Train Advance Fare train travel. The NEC has provided the information below explaining the offer:

Offer valid dates

This offer has a limited timescale. You are not able to book the tickets if it is less than 24 hours before you are due to travel. You can book your tickets up to 24 weeks prior to the show date.

I’m staying overnight in Birmingham before my event so my train ticket date won’t match the event details – does this matter?

The NEC assures us that as long as you have your hotel booking with you and are within a few days either side of the event when you travel then your ticket will be valid.

The event has been rescheduled or cancelled – will my train ticket be valid for the new date or can I get my money back if it is cancelled completely?

The NEC advises that unfortunately this is not possible. The date on the train ticket needs to match, or be within a few days of the event date (if you are staying overnight prior to attending the event). You cannot get your money back if the event is cancelled.

I’ve still got some questions about the promotion – who should I contact?

You can email customer.relations@virgintrains.co.uk or call 0333 103 1031 with any further queries.